Counter Top Warranty
TEN (10) YEAR LIMITED MATERIAL WARRANTY
Custom Resurfacing Solutions Inc. (the “Company”) warrants its granite or quartz counter top products sold hereunder for residential or commercial use to be free from defects in material and manufacturers defects for a period of TEN (10) years from the date of installation; that the Company will at its option repair or replace, without charge, such product if it is found to be defective in the material or workmanship, provided the Company is given an opportunity to make an onsite investigation inspection of any asserted defect within TWENTY (20) days of discovery. The repair or replacement of any products sold under this limited warranty shall not extend the terms of the warranty beyond the original term as set forth above. All repairs that qualify under the limited warranty must be performed by the Company or its designated authorized service agent. This includes reasonable labour charge needed to repair or replace the products covered hereunder.
This limited warranty applies to counter tops that is put into residential or commercial use and maintained in the manner recommended by the Company in its publications. A copy may be obtained, free of charge, from your installer or by writing directly to the Company.
LIMITATIONS OF THIS WARRANTY:
- Granite is a natural material with naturally occurring variations in colour, tone, granularity, patterns, polishing irregularities, pores, deposits, inclusions, veins and fissures. These variations are expected and are the source of the stones natural beauty. None of these characteristics are covered under this warranty.
- This limited warranty does not cover any damage due to abuse, misuse, neglect, mishandling, acts of god or nature, improper care causing cracks, staining, scratching are not warrantable.
- It does not cover damage due to connecting products such as faucets, sinks, cabinets, existing counter tops, cook tops, appliances, flooring, walls, etc.
- “Pooling” in Quartz (approximately 1 square inch deposits) is not warranted.
- Quartz: Color variances, thermal shock, chemical abuse, impact damage, seam performance or damage due too weather conditions or UV rays.
- This warranty does not cover products or services that have not been paid for in full.
- Physical abuse or breakage (complete separation), not as a result of a defect in the manufacturing of the material.
- Failure of any adhesive, caulk or other finishing or maintenance accessories, or failure of any caulked or filled joint or seam, after the first year.
- The product resists, staining, scratching and heat, however, damage arising from these conditions is excluded from this warranty.
- Failure to maintain the product in accordance with CARE GUIDE.
For coverage under this warranty, attach your original contact to this warranty form. The warranty registration number is the contract number assigned by the Company. To obtain service under this warranty, write to the Company from whom you purchased the product and include a copy of the original contract. The Company’s obligation hereunder is limited solely to the repair or replacement of the piece, including necessary labour charges of the counter tops purchased hereunder. No implied or express warranty or merchantability of fitness for a particular purpose is granted by the warranty, except as expressly stated herein. Except as provided herein, the Company shall not be liable in either tort or contract for any loss or direct, indirect, consequential, incidental or punitive damages or any damages other than the repair or replacement of the piece that is found to be defective by the Company during the warranty period arising out of the use or inability to use Thin-Stone residential or commercial products hereunder.
This warranty gives the purchaser specific legal rights: other rights may also be available which may vary from province to province.
This warranty accrues to the original purchaser of the product only and is transferable only if inspected by a Company Certified Fabricator within 20 days of transfer of ownership; an inspection fee, plus travel charges at the published rate will apply.
Any service shall be performed during normal business hours, and is considered chargeable at the current published rate, unless warrantable as determined by the Company.
Any questions under this warranty should be addressed by the Company.
We are not only committed to you, we are also committed to the environment. Our patented process removes only 1/3 of the natural material from the earth compared to traditional thicker granite, and contains no artificial resin mix as found in engineered products.
